Terms & Conditions

Effective Date: January 2026

1. Agreement to Terms

By requesting haulage, freight transit, scheduled delivery, or fleet services from SmartAura Logistics, the client agrees to be bound by these standard Terms and Conditions. These terms govern all service quotations, waybill contracts, and transportation arrangements executed by SmartAura Logistics.

2. Consignment Declaration & Manifest Accuracy

• The shipper must accurately declare the nature, weight, volume, and special handling requirements of all goods submitted for transit.
• SmartAura Logistics reserves the right to inspect consignments to confirm weight compliance and verify that no prohibited goods are included.

3. Pickup, Delivery Schedules & Demurrage

While SmartAura Logistics makes every effort to adhere to agreed dispatch timetables, delivery times may be affected by severe weather, road construction, or statutory highway inspections. Standard loading/unloading windows are granted upon arrival; detention or demurrage charges apply if loading exceeds agreed limits.

4. Payment Terms & Rates

Haulage rates are quoted based on distance, cargo weight, vehicle type, and fuel indexes. Payment terms are specified on official freight invoices and must be settled prior to consignment dispatch unless a corporate credit agreement is formally established.

5. Claims & Liability Limitations

Any claims regarding cargo damage or shortage must be noted on the Proof of Delivery (POD) waybill at the time of discharge and submitted in writing to info@smartaura.com.ng within 48 hours. Liability for loss or damage is governed by the terms of our active Goods in Transit (GIT) policy.

6. Governing Law

These terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.